Please make sure you provide a functioning phone number with country code for the booking. This is required for check-in instructions, which will be sent by SMS on the day of your stay. It is also necessary to provide the correct number of guests, as the price depends on this.

If you are traveling with animals, please book a pet room. Pets will be charged an additional fee based on the number of nights and pets.

The suite and the family room are the only rooms that can accommodate a baby bed. On request, the hotel will arrange a baby bed free of charge.

Wuoksi staff is available daily from 7am to 2pm. However, customer service is available 24 hours a day, 7 days a week. Staff will arrive on site in case of any problems.

Breakfast is served:

• weekdays 7-10am
• weekends from 8-10: 30am

Door codes will be sent to the customer by SMS no later than 2 pm on the day of the stay. The door codes allow you to check in at any time of the day. If the SMS has not been received, please check that you have entered the correct phone number. If you make a reservation on behalf of someone else, please include the person’s personal information and phone number with the reservation details. This way the door codes will surely reach the person arriving. Do not touch the lock system (little silver button) inside the door, in which case the door code will no longer work.

The hotel does not have its own parking spaces, but car parks are available on the city’s public roadside. The nearest free parking spaces can be found at the end of Koljonniemenkatu, in front of the boat. The photo below shows all the parking spaces in the area. The roadside parking spaces are marked with orange color and the big parking lots are marked with blue color.

The room has a radiator, bathroom with floor heating and a fan for guests to adjust the temperature. All rooms have normal hotel ventilation and there is air conditioning in public hallways and the breakfast room. The sockets/outlets are located on the end wall (under the mirror), behind the TV and in the bathroom. Please keep the shower door closed during shower to prevent water vapor from entering other areas. Warm water vapors can cause a fire alarm. Please use a shower spatula after using the shower to clean the water from the bathroom floor.